Frequently Asked Questions

• How do I access my BCSCU Visa Credit card awards points?
• Can I check my Visa balance at an ATM?
• Why am I locked out of my account on-line?
• Who can join BCSCU?
• I made an ATM deposit and some of that deposit is being held. Why is that?
• What are the credit union operating hours, locations and contact info?
• Why haven’t I received my statement?
• How do I reorder checks?
• How do I change my address when I move?
• How do I report a lost or stolen credit or debit card?
• What is the BCSCU routing number?

• How do I access my BCSCU Visa Credit card awards points?
  Our awards program BCS Points Plus, can be accessed through a link on our website, or a direct link when you have logged into online banking. Choose ‘BCS Points Plus’ from the ‘Services’ menu. You may need to create a user ID if it is your first attempt.
• Can I check my Visa balance at an ATM?
  No, the available balance or current balance on your credit card is not available from an ATM.
• Why am I locked out of my account on-line?
  The most common reason is the CAPS lock – the password field is case sensitive. Contact the credit union to reset your access.
• Who can join BCSCU?
  Our Membership Info page will tell you how to qualify for membership.
• I made an ATM deposit and some of that deposit is being held. Why is that?
  The first $250 of a day’s total ATM deposits is available immediately. The rest will be held until the end of business on the second business day, including the day of deposit.
• What are the credit union operating hours, locations and contact info?
  Click here for our locations, hours and contact phone numbers.
• Why haven’t I received my statement?
  If you moved and didn’t provide us an address change directly, we are probably holding your mail and trying to contact you for a correct address. Checking and Visa statements are sent monthly, all other accounts receive quarterly statements.
• How do I reorder checks?
  You can contact a staff member to place your order, or do it online by clicking ‘Re-Order checks’ under the ‘Account Services’ heading on our website.
• How do I change my address when I move?
  We require a signed address change; click here to print a form. We will not forward mail until we have received an address change directly from you.
• How do I report a lost or stolen credit or debit card?
  Click here for the phone numbers and website links to report lost/stolen cards.
• What is the BCSCU routing number?
  323274254